Senior Customer Onboarding Manager

Who we are...

Connecting people in a more meaningful way is not just what BombBomb’s software delivers — it’s what drives our teams every day. Through simple, personal video, we aim to rehumanize communication. Our team is resourceful and intelligent. Competitive and collaborative. Fun-loving and tenacious. We’re close-knit and love adding new talent to the mix. If you are seeking a dynamic workplace and new challenges, we want to hear from you!

Work Location:

You must live in one of the following US States to be considered for this position: Colorado, Florida, Michigan, Missouri, Oregon, Texas, Utah, Virginia, or Washington.

Who we're looking for...

We’re looking for a Senior Customer Onboarding Manager to be a player-first leader and take full ownership of our onboarding motion. You’ll be on the front lines with customers—running kickoff calls, leading implementation, driving adoption, and delivering real value fast. At the same time, you’ll help build the foundation for a scalable onboarding engine: refining playbooks, optimizing handoffs, and improving the experience every step of the way. This is a hands-on role with real leadership expectations—perfect for someone who leads by doing and thrives in fast-moving environments.

What you will do...

Customer Onboarding Execution

• Manage end-to-end onboarding for new customers—from kickoff to handoff
• Ensure product configurations align with the customer’s use cases and goals
• Drive seat activation, user adoption, and early success metrics
• Coach and train customer teams on how to get the most out of BombBomb
• Maintain accurate documentation in Salesforce and other system

Leadership & Process Optimization

• Execute and continuously improve the Onboarding Playbook, driving consistency and results
• Identify friction points in the customer journey and propose solutions
• Partner cross-functionally with Sales, CS, Product, and RevOps to ensure alignment
• Deliver monthly insights and onboarding performance metrics to leadership
• Play a key role in evolving how we onboard customers as the business grows

How you'll do it...

• Initiative: Anticipate customer needs and proactively address challenges or opportunities.
• Enthusiasm: Bring energy and passion to your role, creating excitement about BombBomb’s solutions.
• Strategic Thinking: Apply critical thinking to solve problems and align onboarding processes with business goals.
• Data-Driven Decision Making: Leverage insights and metrics to continuously improve onboarding outcomes and customer satisfaction.
• Communication: Deliver clear, concise, and professional written and verbal communication.
• Active Listening: Seek to understand customer perspectives and respond empathetically.
• Collaboration: Work cross-functionally with Sales, Marketing, Product, and Technology teams to deliver seamless onboarding experiences.
• Attention to Detail: Ensure thorough documentation and execution of tasks to avoid delays or missteps.
• Professionalism: Represent BombBomb with integrity, reliability, and respect in every interaction.

Why BombBomb…

We believe in the power of relationships and the human touch—and we practice what we preach. You’ll join a company that values authenticity, creativity, and doing things the right way.

We’re building something meaningful, and we want people who are energized by the challenge. If you’re looking for a place where you can make a real impact, move fast, and grow as a leader—this is it.

Our ideal candidate will be or have…

• 5+ years in SaaS onboarding, implementation, or customer success roles
• 5+ years leading onboarding efforts—either as a manager or player-coach
• Proven success implementing software across multiple customer segments
• Strong project management skills and the ability to juggle competing priorities
• Confidence and polish in working with both frontline users and executive stakeholders
• CRM experience (Salesforce preferred) and comfort with tools like Zoom, Slack, Google Workspace
• Your unique strengths - if you don't match everything we're looking for, tell us why you'd be a great fit in your cover letter. 

Compensation:

The total compensation range for this position is $100,000 - 120,000 annually. Final compensation for this role is determined by a variety of factors, such as a candidate's relevant work experience, skills, certifications, and geographic location. 

BombBomb Benefits Package Includes...

• Excellent Medical, Dental and Vision Benefits for you and your family
• Flexible Paid Time Off program
• 9 paid holidays
• 401k Plan with employer match
• Monthly Internet stipend
• New Hire Home Office set-up bonus
• Annual Education / Development for your career growth

BombBomb's success in rehumanizing the planet depends on our ability to foster a diverse, equitable, and inclusive work environment. We are committed to attracting, retaining, and growing a diverse workforce where people from all backgrounds can feel empowered to bring their whole selves to work, and contribute their best work. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, and disability status. BombBomb is an equal opportunity employer that welcomes everyone to our team.