Director, Revenue Operations & Strategic Finance

Location: Remote within approved US states
Reports to: Chief Financial Officer
 

• Define go-to-market systems architecture and lead implementation and ongoing improvement of core systems
• Core systems include:
  • Salesforce (CRM; primary system for pipeline and customer records)
  • Chargebee (source of truth for revenue and billing)
  • Outreach (sales execution tooling)
  • HubSpot (marketing automation platform)
• Own integration of key upstream and downstream systems into Salesforce (e.g., product usage data), working with Product, Engineering and vendors as needed
• Ensure accurate and consistent synchronization of customer and revenue data between Salesforce and Chargebee, including reconciliation processes and clear system-of-record ownership
• Define where data lives, how it flows between systems, and ensure it is reliable across the go-to-market stack
• Own vendor relationships for go-to-market systems
• Define and execute the RevOps systems roadmap
• Ensure go-to-market processes are accurately reflected and enforced within systems
   

• Define and maintain core revenue and pipeline metrics across the full customer lifecycle
• Ensure consistent metric definitions across Sales, Marketing, Customer Success, and Finance
• Own data integrity across go-to-market systems and establish ongoing data quality controls
• Own development and maintenance of company-wide KPI dashboard
• Ensure metrics are clearly defined, consistently calculated, and trusted across teams
• Support the VP of Growth in building and maintaining the sales forecast
• Partner with the CFO to review, challenge, and improve forecast accuracy
• Analyze pipeline coverage, conversion rates, and performance trends across the full funnel
   

• Define and enforce standardized go-to-market processes across the full customer lifecycle, from lead generation through deal close, billing, renewal, and expansion
• Own the design, documentation, and continuous improvement of the lead-to-cash process
• Establish and maintain opportunity management standards, including pipeline stages, qualification criteria, and forecasting methodology
• Design and optimize renewal and expansion workflows
• Ensure processes are consistently implemented across teams, systems, and reporting
   

• Support design and refinement of compensation plans in partnership with VP of Growth and CFO
• Support and inform sales capacity planning and pipeline generation targets, including quota, ramp, and productivity assumptions
• Calculate and administer Sales, Customer Success and Support commissions
• Support and inform pricing and packaging strategy through data-driven analysis of performance, discounting, and customer behavior
• Own the structure, governance, and maintenance of the company’s price book
• Ensure pricing, packaging, and discounting rules are consistently implemented and enforced across all deals
• Establish and own deal desk processes, including review and approval of non-standard terms
• Develop and maintain standard deal structures and contracting guidelines, ensuring deals are correctly structured and accurately set up in systems for billing and reporting
• Assist with budgeting and planning
• Partner with CFO on revenue-related analysis and performance review
• Analyze cohort performance, retention, and expansion dynamics
• Evaluate CAC, LTV, payback, and overall go-to-market efficiency
• Analyze churn drivers and expansion opportunities across customer segments
• Track customer health metrics and leading indicators
• Provide structured, data-driven insights to support strategic decision-making
• Partner with Finance to ensure deal structures align with revenue recognition policies

• 6-10+ years of experience across Revenue Operations, FP&A, Strategic Finance, or GTM Operations, preferably in B2B SaaS environments
• Hands-on expertise in Salesforce and experience integrating with upstream and downstream systems (e.g., marketing automation, product data, billing platforms)
• Strong understanding of SaaS revenue drivers and metrics, with the ability to build forecasts and translate data into actionable insights
• Proven ability to operate cross-functionally and influence senior stakeholders (CRO, CFO), including on pricing, deal governance, and go-to-market performance

• Excellent medical, dental, and vision benefits for you and your family
• Flexible Paid Time Off Program
• 9 paid holidays
• 401k Plan with employer match
• Monthly internet stipend
• New hire home office set-up bonus
• Annual education / development for your career growth

Our Commitment 

BombBomb's success in building human connection depends on our ability to foster an equitable and inclusive work environment. We are committed to attracting, retaining, and growing a diverse workforce where people from all backgrounds can feel empowered to bring their whole selves to work, and contribute their best work. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran, and disability status. BombBomb is an equal opportunity employer that welcomes everyone to our team.